AppleCare+ for iPhone, AppleCare+ for iPad and AppleCare+ for Apple Watch extends your coverage to two years from the original purchase date of AppleCare+, and adds up to two incidents of accidental damage coverage, each subject to a service fee plus applicable tax.
Apple diagnostics over the phone or by a certified Apple Master in-store.
Convenient iPhone and iPad replacements for AppleCare+ customers at any local TELUS store.
How do I get it?
Add AppleCare+ to your shopping cart during the checkout process when you purchase your iPhone or iPad.
What’s the catch?
Simply pick your device and get a big upfront discount with no hidden fees. Then, at the end of your plan, return your device in good condition and upgrade to the newest model. Please note, taxes are not deducted from the upfront device cost.
What if I want to keep my device?
Simply repay the original Bring-It-Back Program Amount. Then you can create a BYOD plan or get a new device with or without a Bring-It-Back discount.
What condition does my device have to be in?
In order for a device to be considered eligible for return, it must meet the following 6 criteria. If it does not meet the criteria you will need to pay the Bring-It-Back Program Amount.
Device must power on and navigate properly to the home screen
The activation lock must be turned off
The LCD must function correctly and be free of dead spots or bruising
The screen must be undamaged and free of cracks
The rest of the device must be undamaged with no cracks, signs of water damage, or missing parts (hinges, keypad, housing, buttons, battery, etc)
All information must be wiped
What happens if I damage my device?
TIP: Be sure to sign up for AppleCare+ or TELUS Device Care so if something happens to your phone, we’ll exchange it for the same device and you can avoid any additional charges.
If your phone is damaged and no longer meets the Bring-It-Back eligibility criteria, you will be required to pay the Bring-It-Back Program Amount.
TELUS Device Care Complete
Coverage for lost or stolen devices with extended protection against accidental damage.
Protection for up to 2 incidents of accidental damage or manufacturing defects during a continuous 12-month period.
Protection from physical damage, including cracked screens, broken camera, power ports that won’t charge, and other valuable features such as your microphone and speaker malfunctioning.
Protection from all liquid damage, including water or coffee.
Exclusive value added benefits like free battery replacements, unlimited photo and video storage in full resolution and expert tech help for setting up your device.
Get your device repaired at our exclusive repair partner, Mobile Klinik.